Last updated: Friday 3 July 2026
1. Introduction
Welcome to rodenguard.com ("the Website"), operated by RodenGuard ("we", "us", "our"). By accessing or using the Website, browsing our content, or purchasing our products, you ("the Customer", "you", "your") agree to be bound by these Terms of Service ("Terms").
If you do not agree to these Terms, please do not use the Website or purchase our products.
We reserve the right to update these Terms at any time. Changes take effect on the date they are posted. Continued use of the Website constitutes acceptance of the updated Terms.
2. Business Information
RodenGuard is a trading name of [Your Registered Company Name Ltd]
Company Registration Number: [Insert if UK Ltd registered]
Registered Address: [Insert your UK correspondence address]
VAT Number: [Insert if VAT registered]
Contact Email: support@rodenguard.com
3. Eligibility
By using this Website, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts under the laws of England and Wales.
4. Products and Descriptions
We take reasonable care to ensure product descriptions, images, and information displayed on the Website are accurate. However, we do not warrant that descriptions, colours, or other content are 100% accurate, complete, reliable, current, or error-free.
RodenGuard is a natural rodent deterrent designed to help repel mice and rats using botanical essential oils. It is not a pesticide, medicine, or medical device. It is not designed to prevent, treat, or cure any disease. Results may vary between homes and infestation severities.
For severe or established rodent infestations, we recommend consulting a qualified pest control professional.
5. Orders and Acceptance
Placing an order on the Website constitutes an offer to purchase products subject to these Terms. All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of pricing errors, stock unavailability, or suspected fraud.
Order confirmation will be sent to the email address you provide at checkout. A binding contract is formed when we dispatch your order, not when you receive the order confirmation.
6. Pricing and Payment
All prices are shown in Pounds Sterling (£) and, where applicable, include VAT at the prevailing UK rate.
We accept payment through the payment methods displayed at checkout, which may include debit and credit cards, Apple Pay, Google Pay, PayPal, and Klarna.
Payment is processed at the point of order. If payment is declined or reversed for any reason, we reserve the right to cancel the order.
We use secure third-party payment processors. We do not store your full card details on our servers.
7. Delivery
We deliver to addresses within the United Kingdom via Royal Mail Tracked delivery.
Estimated delivery times are shown at checkout. While we make every effort to meet these estimates, delivery times are not guaranteed. Delays caused by Royal Mail, weather, strikes, or other events beyond our control are not our responsibility.
Risk in the products passes to you upon delivery.
8. Right to Cancel and Refunds
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your product, without giving any reason.
To exercise this right, contact us at support@rodenguard.com within 14 days of delivery. You will then have a further 14 days to return the product at your own cost.
Products must be returned in their original, unopened, and undamaged condition to be eligible for a full refund.
9. 60-Day Money-Back Guarantee
In addition to your statutory rights, we offer a 60-day money-back guarantee. If you are not satisfied with your purchase within 60 days of delivery, contact us at support@rodenguard.com to request a refund. Under this guarantee, you are not required to return the product.
This guarantee is offered at our discretion and does not affect your statutory rights.
10. Faulty or Damaged Products
Under the Consumer Rights Act 2015, products must be as described, of satisfactory quality, and fit for purpose.
If your product arrives damaged, faulty, or not as described, contact us within 30 days of delivery at support@rodenguard.com. We will offer a replacement, repair, or refund as appropriate.
11. Product Use and Safety
RodenGuard pouches are intended for external placement in locations away from direct handling by children and pets. Please follow all usage instructions provided.
While our products contain plant-based ingredients considered safe when used as directed, we cannot guarantee they are suitable for every household. Discontinue use if any household member or pet shows signs of allergic reaction and consult a healthcare or veterinary professional.
Warning: Do not ingest. Keep pouches away from direct contact with children and pets. In case of ingestion, contact a medical or veterinary professional immediately.
12. Intellectual Property
All content on the Website — including text, images, logos, product designs, and copy — is the property of RodenGuard or its licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, or use any content from the Website without our prior written permission.
13. User Conduct
You agree not to:
- Use the Website for any unlawful purpose
- Attempt to gain unauthorised access to any part of the Website or its systems
- Interfere with or disrupt the Website's functionality
- Submit false or misleading information at checkout
- Use the Website to harass, defame, or harm any other person
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
14. Limitation of Liability
To the fullest extent permitted by law, RodenGuard shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products, including but not limited to loss of profits, loss of data, or damage to property.
Our total liability to you for any claim arising from your use of the Website or products shall not exceed the total amount paid by you for the specific product giving rise to the claim.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in this clause affects your statutory rights as a consumer.
16. Contact Us
For any questions about these Terms, please contact:
Email: support@rodenguard.com
Website: rodenguard.com
